b'The natural leadership of her childhood followed her to Jillians, Calloway says. I didnt blossom immediately. If a guest asked a question about the drink list or something on the menu, I was uncomfortable. I wasnt confident. But I leaned in to learn and the more I learned, the more I began to lead the team there. I learned the difference between being bossy and being helpful and giving direction. We worked together to get better. Transitions are huge when you are serving: How do I interrupt, to take an order, this table that is deep in conversation? How should I respond when the table host says theyre not ready to place an order? Taking the place of the dining manager, whom she says was phenomenal, when she retired was training ground for becoming the liaison between back of house and front of house at Prairie Dunes.ALWAYS CARTE BLANCHE, THE BLANK CARDPrairie Dunes has established a reputation for going to the moon and back to find the je ne sais quoi that will create the member experience, that special distinguishing feature that is of course always held up by club values and sensibilities. Calloway, like the entire PD staff serving with her, is keenly aware that it takes balance to steward a top 100 club. One example of a necessary boundary, she cites new guidelines that require wedding parties to skirt the greens and other undesignated areas to protect the beauty of the course and campus.The F&B response to the member is on the way to where I want it to be. Hospitality is so rewarding. We want guests to come to the Dunes to enjoy everything they want. We have amazing resources. We have every tool available to us to genuinely ask, How can we make this exceptional? Were learning to ask the right questions to prevent mistakes and support the members vision or inspiration: Flowers? Music? Guest gifts? Shuttle service? Food, including a chefs special for a guest with dietary restrictions? What can we do, specific to golf or lodging or dining or something else, that will be memorable? In support of all of this, Calloway Kocher has found her joy, and she is a vigorous learner in pursuit of becoming the best at it.8'